Payment Policy

Before paying

Check the dress, selected size, quantity, currency and final total at www.wivasa.com. The payment choices available for your purchase appear during checkout. Any delivery charge displayed there forms part of the amount you approve.

If the result is unclear

A bank notification may describe a temporary authorisation rather than a completed charge. If checkout stops or payment appears pending, check for an order confirmation before trying again. Email [email protected] with the order reference, amount and payment status if the records do not agree. Send only a masked transaction reference.

What happens next

Payment approval and order processing are separate stages. A stock or transaction issue may require review; where a paid purchase cannot proceed, the payment must be resolved rather than left unexplained. Approved refunds are normally returned through the original payment method. The bank or payment provider determines when the credit appears and whether its own currency conversion affects the amount shown on your statement.

For a transaction you do not recognise, you may also contact your payment provider directly. An enquiry with the store does not replace the provider's dispute process or extend a deadline that applies to it.