Shipping Policy

Planning for an occasion? Leave room for the journey.

Review the delivery information offered at www.wivasa.com before placing an order. An estimate, where supplied, describes an expected arrival rather than a promise that a dress will reach you for a particular event.

Before dispatch

Check the recipient, address and postal information carefully. Report a correction to [email protected] with the order number as soon as you notice it. Changes depend on how far preparation has progressed.

After handoff

A tracking reference may appear before the carrier records the first movement. Weather, routing and destination handling can change an expected arrival. If a delivered scan does not match what happened, check the delivery note and usual handoff locations, then report the discrepancy for investigation.

A failed delivery attempt may result in collection instructions or a return journey. Read the carrier's notice and keep the tracking reference. The parcel's return to a sender does not, by itself, establish whether a refund or another resolution has been arranged.

For an international destination, review any stated import arrangements. Authorities may assess charges not included in the checkout total. A delayed, missing or damaged parcel will be considered on its circumstances and the rights that apply to the order.